Frequently Asked Questions (FAQ) About Fluid Control Products

--General Product Questions

What types of fluid control products do you offer?

We offer a comprehensive range of fluid control products including peristaltic pumps, fluid connectors, plastic fittings Luer adapters, tubing, valves, and complete fluid handling systems. Our products are designed for laboratory, industrial, medical, and research applications requiring precise fluid control.

What materials are your fluid connectors made from?

Our fluid connectors are primarily manufactured from high-quality polypropylene (PP), polycarbonate (PC), PTFE OR PEEK materials. These materials offer excellent chemical resistance, durability, and are suitable for various applications including those food-grade or medical-grade components.

Are your products compatible with standard laboratory equipment?

Yes, our fluid control products are designed to be compatible with standard

laboratory equipment. Our Luer connectors follow international standards

for medical and laboratory connections, while our barbed fittings are available in standard sizes ranging from 1.6mm to 12mm to fit common tubing dimensions.

What is the difference between a peristaltic pump and other pump types?

Peristaltic pumps use rotating rollers to compress flexible tubing, creating a

pumping action without the fluid contacting any moving parts. This design provides several advantages: the fluid only contacts the tubing (not the pump mechanism), they're self-priming, can run dry without damage, handle viscous fluids well, and provide precise dosing capabilities.

--Technical Specifications

What flow rates can your peristaltic pumps achieve?

Our peristaltic pumps cover a wide range of flow rates, from microliters per minute for precision laboratory applications to several liters per minute for industrial processes. For example, our BF400HMC series offers flow rates from 0.006-380ml/min, while larger industrial models can achieve flow rates up to 10L/min.

What pressure ratings do your fluid connectors have?

Our standard polypropylene connectors are rated for pressures up to 30 PSI

(2bar),

What temperature range can your plastic fittings withstand?

Our standard polyproyylene (PP) fittings

operate safely between 0°C and 80℃(32°F to 176°F). Our polycarbonate (PC)fittings can handle temperatures from -40°C to 121C (-40°F to 250°F).For higher temperature applications, our PEEK fittings can withstand temperatures up to 250°C (482°F).

Are your products chemically resistant?

Chemical resistance depends on the material. Our polypropylene products

offer excellent resistance to many acids bases, and aqueous solutions.

Polycarbonate provides good optical clarity but has limited chemical

compatibility. PEEK offers superior chemical resistance across a wide

spectrum. We recommend consulting our chemical compatibility chart for specific applications.

--Ordering and Customization

Do you offer custom fluid control solutions?

Yes, we specialize in custom fluid control solutions. Whether need specific

configurations, materrals, or complete systems designed for your application, our engineering team can work with you to develop tailored solutions. Please use our RFQ (Request For Quote) form to submit your custom requirements.

What is your minimum order quantity (MOQ)?

MOQs vary by product type. Standard catalog items typically have low MOQs (often as low as 5-10 pieces), while custom products may require higher minimum quantities. Volume discounts are available for larger orders. Please contact our sales team for specific MOQ

Can I request samples before placing a large order?

Yes, we offer samples for evaluation purposes to qualified businesses and research institutions. Sample requests are reviewed on a case-by-case basis,

considering factors such as application requirements and potential order volume. Please contact our sales team to discuss your sampling need.

 

How long does it take to fulfill custom orders?

Lead times for custom orders typically range from 2-6 weeks, depending on complexity, quantity, and current

production schedules. Standard catalog

items are usually shipped within 1 weeks. For urgent requirements, please contact us to discuss expedited options.

Shipping and International Orders

Do you ship internationally?

Yes, we ship to customers worldwide. We have experience with international

logistics and can arrange shipping via air freight, sea freight, or express courier services depending on your timeline and budget requirements.

What shipping methods do you offer?

We offer several shipping options including standard air freight, express courier services (DHL, FedEx, UPS), and sea freight for larger orders. The best method depends on your location, order size, timeline, and budget. Our logistics team can recommend the most suitable option.

How are shipping costs calculated?

Shipping costs are calculated based on package weight, dimensions, destination country, shipping method, and any special handling requirements. For accurate shipping quotes, please add items to your cart or contact our sales team with your specific requirements

Do you handle customs clearance for international shipments?

We provide all necessary documentation for customs clearance, including

commercial invoices, packing lists, and certificates of origin when required. While the customer is typically responsible for import duties and taxes, we can arrange door-to-door delivery services that include customs clearance for your convenience.

--Technical Support and Quality Assurance

What quality certifications do your products have?

Our manufacturing processes comply

with ISO 9001:2015 quality management standards. Many of our products also meet specific industry certifications such as FDA compliance for food-grade

applications, RoHS certification for environmental standards, and USP Class

VIl for medical applications where applicable.

Do you provide technical support for your products?

Yes, we offer comprehensive technical support for all our products. Our team of fluid control specialists can assist with product selection, installation guidance, troubleshooting, and application-specific questions. Technical support is available via email, phone, or video conference.

What is your warranty policy?

We offer a standard 12-month warranty against manufacturing defects for all our products (do not include tubing and fittings) . Extended warranty options are available for selected product lines.

Do you provide installation or training services?

For complex systems or large installations, we can arrange for technical specialists to provide on-site or remote installation assistance and training. These services are quoted separately based on scope and requirements. Please contact our technical sales team to discuss your specific needs

How do I report a damaged or defective product?

Please report any damaged or defective

products within 7 days of receipt by contacting our customer service team.Include your order number, product details, and photos of the damage or defect. We will promptly arrange for

replacement, repair, or refund depending on the situation